FAQ

Yes, we welcome wholesale inquiries. Please contact us at hello@scaleira.com with your store details, and we will get back to you within 2-3 business days.

Stain Removal

To address light scuffs and stains on leather bags, gently spot-clean using a clean, dry cloth.

Cleaning and Drying

It's best to avoid carrying your bag in wet or humid conditions and to keep it away from liquids like perfume and hand creams. If your bag does become wet, gently blot it with a clean, absorbent cloth and allow it to air dry at room temperature, away from direct sunlight.

Storage

When not in use, stuff your bag with paper to help maintain its shape and store it in the provided dust bag, out of direct sunlight to prevent color fading. Avoid hanging it for extended periods.

We offer returns or exchanges within 14 days of receiving your order, provided the item is unused and in its original packaging. For more details, please check our Return Policy.

Yes, we ship across Europe. For shipping inquiries to countries outside of Europe, please contact us at hello@scaleira.com. Shipping fees and delivery times vary by destination and are calculated at checkout.

Once your order is processed and shipped, you will receive a confirmation email with tracking details to monitor the delivery status of your package.

Our products are crafted from high-quality materials, including chrome-free Italian leather for durability and luxury. The interiors of our bags use a blend of cotton and Seaqual, a fabric made from recycled plastic collected from the ocean, reflecting our commitment to sustainability.

For any questions or support, you can reach our customer care team at hello@scaleira.com