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FAQ
THE MOST COMMON QUESTIONS
FREQENTLY ASKED QUESTIONS
Yes, we welcome wholesale partnerships. Please contact us at hello@scaleira.com with your store details, and we will respond within 2-3 business days.
Stain Removal
To address light scuffs and stains on leather bags, gently spot-clean using a clean, dry cloth.
Cleaning and Drying
It's best to avoid carrying your bag in wet or humid conditions and to keep it away from liquids like perfume and hand creams. If your bag does become wet, gently blot it with a clean, absorbent cloth and allow it to air dry at room temperature, away from direct sunlight.
Storage
When not in use, stuff your bag with paper to help maintain its shape and store it in the provided dust bag, out of direct sunlight to prevent color fading. Avoid hanging it for extended periods.
We offer returns or exchanges within 14 days of receiving your order, provided the item is unused and in its original packaging. For more details, please refer to our Return Policy.
Yes, we offer international shipping across Europe. For destinations outside Europe, please contact us at hello@scaleira.com. Shipping fees and delivery times will be calculated at checkout based on your location.
Once your order is processed and shipped, you will receive a confirmation email with tracking details to monitor the delivery status of your package.
Our Everyday Bag is crafted from high-quality, chrome-free Italian leather for durability and luxury. The interiors feature a blend of cotton and Seaqual, a fabric made from recycled ocean plastics, showcasing our commitment to sustainability.
For any questions or support, please contact our customer care team at hello@scaleira.com.
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