STORE POLICY
PRODUCT CARE
Stain Removal
To address light scuffs and stains on leather bags, gently spot-clean using a clean, dry cloth.
Cleaning and Drying
It's best to avoid carrying your bag in wet or humid conditions and to keep it away from liquids like perfume and hand creams. If your bag does become wet, gently blot it with a clean, absorbent cloth and allow it to air dry at room temperature, away from direct sunlight.
Storage
When not in use, stuff your bag with paper to help maintain its shape and store it in the provided dust bag, out of direct sunlight to prevent color fading. Avoid hanging it for extended periods.
PRIVACY & SAFETY
At Scaleira, your privacy and safety are our top priorities. When you contact our customer care team, we collect only the necessary information (such as your name, email, and order details) to assist you effectively.
Data Protection
All personal information shared with customer care is treated with strict confidentiality and protected using secure technology. We do not store sensitive information like payment details.
Limited Data Sharing
Your information is only shared with team members or trusted partners when necessary to resolve your issue. We will never sell or misuse your data.
Your Rights
You have the right to request access, correction, or deletion of your personal data. Contact us at hello@scaleira.com to exercise your rights.
We are committed to keeping your information secure and ensuring your privacy during every interaction with us.
WHOLESALE INQUIRIES
Thank you for your interest in partnering with Scaleira. We welcome wholesale inquiries and look forward to working with retailers who share our passion for quality craftsmanship and timeless design.
How to Inquire
For wholesale opportunities, please reach out to our customer care team at hello@scaleira.com with the following information:
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Your name and company name
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Contact details
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Store/website information
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Products of interest
Response Time
Our team will review your inquiry and respond within 2-3 business days to discuss potential partnership opportunities, pricing, and terms.
We look forward to exploring how Scaleira can fit into your store's collection!
PAYMENT METHODS
Credit / Debit Cards
Offline Payments